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Frequently asked questions

Do I need a referral from my GP?

If you are paying privately than there is no need to have a referral from your GP. As Chartered Physiotherapists, we are qualified to confidently diagnose neuro/musculoskeletal conditions. If a private medical company is paying for your treatment, most will require a referral from your GP. Please check before you attend for your appointment.


Can you bill my insurance company directly?

We are registered with all major private medical companies and can bill many of them directly. Please check with your company before you attend.


If you would like us to bill your insurance company directly, please bring your MEMBERSHIP and AUTHORISATION numbers to your first appointment.


Medical companies and individuals have their own allowance. This may be a number of treatments allocated OR a limited sum of money. Please be aware of your personal allowance when claiming through a private medical company.


Can I pay with a credit card?

We accept all major credit cards, cheques and cash.


Is there a waiting list?

No. We can usually see you within 24-48 hours.


Does my son/daughter have to be accompanied if they are having treatment?

We request that all under 16s are accompanied by an adult when they come for treatment. We will require a signature from the guardian prior to starting treatment.


Can I have a chaperone?

Any patient is welcome to be accompanied in their treatment. We want you to feel safe and secure during your visit to the Banstead Physio and Therapies clinic. If you attend alone but would still like a chaperone, please request this to the receptionist when booking your appointment.


How do I know if my Physiotherapist is fully qualified?

All the physiotherapists at Banstead Physio & Therapies are fully qualified. This is represented by the letters CSP (Chartered Society of Physiotherapy) and HPC (Health Professions Council) after their names. Certificates are displayed in the clinic and can be checked online with these governing bodies.

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